Dan S. Denver, CO
I recommend Lenoir without reservation. We have bought several pieces of furniture from them, and their customer service was fantastic! We had one piece that was damaged in transit, and they took care of it with absolutely no questions. Walter and his team do a great job! Thank you!
Menthia C. Colonial Heights, VA
Could not have asked for a better experience. I looked all over for a bedroom set and finally found one that I loved at Basset Furniture. After getting the total for the pieces I wanted, I went online and found Lenoir Empire Furniture. I emailed a request and found out that not only could they get me the pieces that I needed but they could do so at over $1,200 less than what I would have paid at Basset. And this included the shipping and freight charges added on. I was in disbelief. I placed the order and the process was smooth from the onset. I did a lot of research and Lenoir was the best riced of them all.
Today I received my bedroom set with no damage and the company that deliver (Reliable Trucking) was so professional. They brought everything in, set it up and took away all the debris.
I am very satisfied and would definitely be looking to Lenoir for any future furniture needs.
I also had the chance to talk to the the owner of Lenoir Empire and he was very polite and serious about being a customer oriented business. I had to call because the final amount owed came out to be less than I expected. He just happened to be the one to take my call and we had a pleasant conversation. The difference was in the taxes charged. This really impressed me even more.
Thank you for a wonderful experience.
John M. Westfield, IN
We had a truly outstanding purchase experience from Lenoir. Although we never visited the store or met the staff in person, they were among the most professional of all contacts during our extensive shopping experience for Bernhardt furniture. We will purchase from them in the future and would highly recommend them.
It's tough buying big ticket items online. Lenoir made this process a truly pleasant experience.
Peggy P. Ipswich, MA
We ordered an expensive sleeper sofa from them online. I had reservations about doing this as I was afraid they would have no obligation to deliver on their promises as we live out of state. I was wrong, after trying to locate this brand of sofa from stores closer to our vacation home in Florida, it was obviously going to be a special order and no one would give us a break on price or delivery. LE'sd price included delivery and was many hundreds of dollars less than anywhere else.
I was in a rush as I needed this for a guest coming over the Christmas holidays, they rushed the order with the manufacturer and helped coordinate the fastest way to have it shipped. On top of that they also put up with me calling incessantly, always polite and helpful. You know you are a pest when they recognize you by the sound of your voice.
The sofa arrive in perfect condition and it is really beautiful and comfortable. The company that they use to ship, Reliable Trucking must be their first cousins, as they also were helpful, polite, professional but mostly got it there on time and in perfect condition. They also took away all the packing materials with them which other stores charge extra to do. I would recommend them based on this experience. We had to use cashiers check to pay but it was worth it to get the price break.
Great prices and great overall buying experience! by JL in FL
Our experience with Lenoir Empire Furniture has been A+, to the point that I as a real estate broker have had no reservations in referring the owner Walter Carr and his staff to my clients when asked where they could make a furniture purchase. Prior to our first purchase we visited their place in Johnson City and met with Walter, it was obvious that they had been in the same location offer excellent value for many years and handled the finest lines of furniture.
From that time in 2006 we have made several purchases from them our first one was to furnish an entire great room and two bedrooms. They only carry the finest lines of home furnishings and accessories, we have been repeat customers ordering a dining room set, master bedroom set, area rugs, lamps, and art. They keep very busy so at times we may have to call a second time to get prices that we had requested earlier, although for the savings it is worth the small inconvenience.
The delivery is also outstanding as the pieces have always arrived in the cartons, crates, containers, sent from the manufacturers and are unpackaged and inspected at your door prior to coming into your home. We have only had very minor issues with one piece there vs purchasing at a high end furniture store where the items are unpackaged at their stores and then set in a delivery van, or truck with barely any protection and often brought in with scratches or damage which we have also experienced when working with the retail stores.
Cannot say enough good about Walter, he is a very hard working, honest, man with outstanding work ethic, and my clients have all loved the savings and this is how he has built his business over all the years that he has been operating is by word of mouth. We also have designer friends here in FL that have used Lenoir Empire Furniture for their clients and projects.
Excellent in all ways by Mark in CT
I have bought several pieces of furniture from Walter and he is truly a gentleman and extremely helpful. Many of my pieces had to be altered at the factory (bed height, home theater center configuration, feet on a dresser, mirror sizing), and Walter was a great intermediary with the factory. All pieces came out very well. His prices are good and I have never had a problem with delivery. A+++
Great overall experience, GREAT value! by Robin, a satisfied customer!
I was looking to update the furniture in our living room and I was able to get all of the pieces I needed at the best price from Lenoir Empire. I received my pieces all as ordered from a few manufacturers all in one delivery. I highly recommend them for your next furniture purchase.
Great price fast shipping and good customer service by Dale
Bought a Bedroom set from them had a great experience everything was as I ordered. Had a small problem with the dresser it had a manufacturer defect but was replaced by Lenoir Empire no problem.....Would recommend!
Awesome customer service highly recommend 5 star by Jayne SC
After researching this company and dealing with the staff over the phone felt comfortable to order a chair manufacture Highland House , great price delivered as promised , awesome customer service ! I will order more furniture , Thank You Y 'all Glenda , Thank You my Mother Loves Her Chair
Satisfied by TP in Glenmont, NY
We ordered a King Hickory Leather sofa and recliner from Lenoir Empire. Walter was up front and let us know the leather we chose was on a back order and it would be several weeks before it would be available. He estimated the end of June when the manufacturer would get the leather. We were fine with that, we were in no hurry and figured the furniture may be delivered end of July or early Aug. We were told the furniture was released to the trucking company Aug 16 and we were called for a delivery date of 9/7 which didn't work for us. We were told it would be another 3 weeks until they would be in our area. This is when we became nervous, envisioning it traveling around the country for a month and getting damaged in the process.
Well, it finally arrived in perfect condition 9/24. The delivery guys were very careful and extremely polite. The furniture is nicely made and comfortable- we saved $800 including the delivery charge compared to a quote from a local furniture store for the exact items and paid no sales tax! I would use Lenoir Empire again, but would always check locally first so I can check what the product and fabrics actually look like, rather than relying on an on line photo.
I have never left a review on Google before, but I feel compelled to do so after the incredible service and pricing I received from Walter. I furnished nearly an entire 7500 square foot home through Lenoir Empire, and I couldn't be more pleased. 95% of the items came promptly and perfectly. More importantly, Walter and the rest of his staff rode herd on the vendors and delivery people until the other 5% came shorty thereafter. I have had nothing but bad experiences with furniture, but Walter and the rest of the folks at LEF have changed my outllook so drastically that I'm ordering more stuff from them!!! In short, Walter is a rare businessman who provides outstanding customer service and unbeatable pricing. He is a man of integrity, and he and his business are to be admired.
We had a truly outstanding purchase experience from Lenoir. Although we never visited the store or met the staff in person, they were among the most professional of all contacts during our extensive shopping experience for Bernhardt furniture. We will purchase from them in the future and would highly recommend them. It's tough buying big ticket items online. Lenoir made this process a truly pleasant experience.
Great Experience..easy to work with. Ordering more furniture
We have had great luck with these guys...Purchased multiple times over 4-5 years and never had any issues with them and they seem to always beat other prices by a good margin. They are a family run business and I will always take that over some corporate "big guy" furniture store.
I am going to order more furniture from Walter at Lenoir. He is great- My recent delivery of a lot of furniture was outstanding-Walter will work to ensure you are happy and he will save you a lot of money!!!
Highly recommended! C G. San Antonio, TX
Highly recommended! I originally found Lenoir Empire Furniture on the Internet in 2003 and I've been purchasing furniture from them ever since! They carry most designer brands. Walter is the owner and he's a real person, he's honest and accessible. I've purchased a Century bedroom set, Henredon dining set, two Hickory Chair couches, many yards of Hickory Chair fabrics (for reupholstery), and several Henredon tables. With so many deliveries over the years, there have been a few problems but Walter took care of them all. I am very happy and recommend my friends. That's why I wanted to write this review.
Great product and great service by DV in Joliet, IL
I ordered a dining room set from Lenoir Empire recently. The process went smoothly and I received my furniture as promised and ordered. I would use them again next time I need good quality furniture for the best prices available.